Operations · the core loop

From request to
after-action.

One operation. End to end.

How it runs

A single thread, start to finish.

An operation on Arbiter is one continuous record. The client's request, the operators you assign, the site, the brief, the voice notes from the field, the encrypted comms, the after-action report — all of it hangs off the same thread. Nothing falls through the gap between five different tools, because there's only one.

01

Request

The client asks for protective work, straight from their app.

02

Plan

Staff it, attach intel, tie it to a site, draft the brief.

03

Run

Eyes on. Live tracking and one-tap field notes.

04

Debrief

The after-action report drafts itself from the op.

05

Learn

Lessons feed back into the firm for the next mission.

01 · Service requests

It starts with the client.

Your client opens their app and requests protective work — a detail, an event, a recon — in a few taps. It lands in your queue with the type, the place, and the window already attached. One tap turns that request into a proposed operation, scoped and ready to staff.

  • Client-initiated. Requests come straight from the people you protect — no phone tag, no email chains.
  • Request to proposed operation in seconds. The context carries over; you accept, decline, or convert.
  • Easy to ask. Lower the friction and one-off jobs become standing engagements.
Built around the people you protect Client Experience
Arbiter provider app: accepted site-security request from a client family office, with a Propose Operation action
02 · Planning

Stand up the operation.

Assemble it in one screen. Assign your lead, operators, and support; attach the intel, photos, and PDFs that matter; tie it to a site. Then let Arbiter draft the brief.

  • Roles that mean something. Lead, operator, support — each with the access the job needs, nothing more.
  • Attachments read for you. Drop in images and PDFs; the platform extracts what's inside so the brief can use it.
  • AI mission brief. A full SMEAC brief — Situation, Mission, Execution, Admin & Logistics, Command & Signal — drafted in seconds from the site, the attachments, your intel, even the weather.
  • Yours to edit. Iterate with plain-language instructions, then lock it when it's set.
AI-drafted SMEAC mission brief for an event-security operation, encrypted, in draft
03 · Sites

Every place, on file.

The residence you cover every week, the hotel a principal always uses, a one-off venue — keep them in a site library you build once and reuse. Each site carries its address, access notes, nearest hospital, points of contact, and a threat & vulnerability assessment.

  • Firm-wide or engagement-specific. A common venue or hotel for everyone — or a principal's home, scoped to one client.
  • TVA captured per site. Threat and vulnerability assessment lives with the location, not in someone's head.
  • Folds into the brief. Pick a site and its intel becomes part of the mission brief automatically.
Site library with residential and commercial sites, one shared with a client engagement
04 · In the field

Eyes on, live.

When the operation goes active, the field and the command post stay in sync. Capture what's happening with one tap, and see where your people are in real time — without turning your operators into a surveillance feed.

  • One-tap voice notes. Operators capture what happened without typing — transcribed and waiting for the after-action.
  • Blue force tracking. Every assigned operator on a live map while the op runs.
  • Location is ephemeral and opt-in. Operators choose to share, positions expire within the hour, and nothing is kept long-term.
Live blue-force tracking map with three operators sharing ephemeral positions
05 · Comms

Two rooms, both sealed.

Every operation gets its own channels: an internal room for your team, and a shared room with the client. Both are end-to-end encrypted with keys that live on your devices — we relay the messages and cannot read a word of them.

  • Internal + external rooms per operation. Your team's channel stays your team's; the client only sees the client room.
  • End-to-end encrypted with device keys. The server only ever holds ciphertext — there's no copy for us to read or hand over.
  • Access follows the assignment. Change who's on the op and who can see the room changes with it.
Why we can't read your messages Security
Internal end-to-end encrypted operation room with team messages and a separate client-facing tab
06 · After-action

Close the op. Keep the lessons.

When the operation closes, Arbiter drafts the after-action report for you — pulling in the voice notes your team captured in the field automatically. Then it files the lessons, so the firm keeps what the op taught it.

  • AI-drafted AARs. The report writes its first draft from what actually happened on the op.
  • Voice notes pulled in automatically. Nothing said in the field gets lost between the op and the write-up.
  • Institutional knowledge. Every AAR feeds lessons back — firm-wide doctrine that sharpens every future mission, and engagement-specific nuance that improves the next job for that client.
Where that knowledge lives Intelligence
After-action report draft with lessons learned, ready to lock
From request to after-action

See the whole loop.

We'll walk you through a single operation end to end — request, brief, field, debrief — with your workflow on the screen.